Frequently Asked Questions

What is the difference between Classic and Label Out Loud^™ labels?

Our Classic and LOL lines share the highest standards for quality and durability. Products in each range are dishwasher/microwave/laundry safe and UV resistant. They do not fade, peel or rub off! Label Out Loud products feature new full colour combinations and motifs, exclusive to that line. Product dimensions are identical in both lines, with the exception of LOL shoe labels which are slightly smaller.

How long will it take for my labels to arrive?

Orders are dispatched within 24 business hours of receipt. To determine the shipping time on your order: add two business days to your order date and then reference the Estimated Shipping Times chart to establish the arrival time.

Questions? Contact us or try our order tracking tool http://track.mabel.ca.

How will I be affected by the HST?

Effective July 1, 2010, the government of Ontario will introduce HST at a rate of 13%. Our Ontario customers will not be affected by this change, as our current tax base is now 13%.

Note that also on July 1, 2010, the governments of British Columbia and Nova Scotia are increasing their tax rates. If you reside in one of these two provinces and decide to pay for your order by cheque, kindly be advised that we must be in receipt of your cheque by June 29th, in order to process your goods before the tax rates increase.

Do you make just baby labels and children's labels?

Our labels are indispensable for everyone! While many of our label designs are geared to little ones, you may opt to not use an icon.

I have two kids, could I have half my order as "Jenny" and the other half as "Kate"?

Due to the nature of our production process, we cannot split orders. Consider putting your family's surname on the labels, that way everyone can share them!

Can I get a different icon for each part of my combo?

Due to the nature of our production process, we can only accommodate one icon per combo.

Can I put extra characters on my label order?

Sure! We can always make room for a few more letters; however, the text on the label will be a bit smaller. If our online ordering system is rejecting your extra characters, use the comments box (located below shipping, on the checkout form) to enter in any extra text you would like printed on your labels.

I only want red labels, is that possible?

Unfortunately we can only produce the labels as they are described.

Do you make waterproof labels?

Yes! Our entire line of sticky and clothing labels, including our Label Out Loud^™ labels, are laundry/dishwasher (and pool and lake!) safe. Please see individual product pages for more information.

What is the difference between Iron-Ons and Tag Mates^™ ?

We offer two different kinds of laundry-safe clothing labels: Iron-Ons and Tag Mates^™ . If most of your garments have the care tag in them, (i.e. the tag with the washing instructions) then you will appreciate how easy Tag Mates^™ are to use. They peel and stick directly to the care tag in clothing and require no ironing or sewing.

For clothing that does not have care tags (e.g. socks, towels, tagless shirts, etc.), we recommend our Iron-Ons, which are iron-on labels designed to adhere directly to almost any fabric.

Why are my Classic Shoe Labels rubbing off?

Classic Shoe Labels are designed to stick, no matter what! It sounds like the clear plastic overlays, supplied in the Classic Shoe Labels' baggy, have not been applied overtop of the label. Without the overlay in place the Classic Shoe Labels will rub off. Instructions on how to apply overlays are written in purple on the outside of the bag. If you are missing overlays and instructions, please let us know-we would be happy to ship you some extra supplies. Note: LOL Shoe Labels do not require an overlay - they are pre-laminated.

Why are my Iron-Ons coming off in the laundry?

We guarantee that our Iron-Ons will stick through thick and thin. The label should fuse to the fabric and stay put; when this does not happen, it is usually because the iron was not hot enough when the labels were first applied. Try re-ironing them at a higher heat setting. Take care not to make the iron too hot or the Iron-Ons will shrivel. Still having problems with iron-on labels? Contact us.

How do I reuse Date Mates^™ ?

Dates written with the supplied pencil wash off in soap and water. The labels themselves are not designed to be removed.

Why does my credit card provider charge me a fee when I purchase items from another country?

Some credit card providers in the United States apply a nominal transaction fee to international purchases. While this charge is unrelated to Mabel's Labels, it often appears on credit card statements as: International Transaction Fee - Mabel's Labels. This can be confusing for customers and Mabel's Labels alike.

The transaction fee is not a charge from Mabel's Labels; it is a charge directly from your credit card provider. If you have questions about the fee, contact your provider. Still have questions? Mabel's Labels' customer service is happy to help!

I am a customer from the United States, why has my transaction been declined?

Your credit card may be blocked against international transactions. Please call the 1-800 number on the back of your credit card.

What is Mabel's Labels' product safety information?

Mabel's Labels is pleased to offer customers the service of uniquely personalized name labels. All of our products are made with high-quality materials containing no hazardous ingredients. For a detailed outline of product safety information, click here. Questions? Contact us at info@mabel.ca

Do you offer a green fundraising program?

We offer both traditional, brochure-based fundraisers and environmentally friendly (and super easy) paperless, green fundraisers. Please see our fundraising page for details.